Triage one inbox.
Move tickets through new, open, waiting, resolved, and closed states.
Turn requests into projects without retyping the work.
Capture the request, manage the conversation, and decide what happens next. Attach the ticket to an existing project or convert it into a new one with the context intact.
From intake to action
Keep every request connected to the work it creates.
Keep the conversation.
Store requester messages, internal notes, attachments, assignment, and priority together.
Create real work.
Link the ticket to an existing project or convert it into a new project.
A complete ticket record
See the request and what happened next.
Requester and assigneeKeep who asked and who owns the response clear.
Messages and internal notesSeparate the working conversation from system activity.
AttachmentsKeep files and optionally carry visible attachments into a converted project.
Project connectionShow when a project has linked tickets without exposing private ticket details.
Ticket activityTKT-1042
Open- Request received in Inbox
- Ticket assigned and prioritized
- Internal note added
- Converted into a new project
FAQs
Tickets and project requests, explained.
How Beck handles intake, project conversion, attachments, and ticket history.Yes. A ticket can be attached to an existing project, or converted into a new project when the request needs its own plan.
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